A: The customer service at this store is exceptional, with staff members providing great attention to detail and making the shopping experience simple and easy. Customers are treated well and helped with all their needs.

A: The new location on South Congress is spacious and beautifully laid out, providing much-needed breathing room for customers to try on boots. The staff is friendly and helpful, and the store still offers complimentary drinks while shopping.

A: One customer had a great experience with a staff member named Frankie, who went above and beyond to help them find the perfect belt, arrange for it to be shipped, and even provided a gift card for the price difference. The customer appreciated Frankie's grace and patience.

A: Customers keep coming back to this store for the top-notch quality of the boots, the wide selection of styles, and the excellent customer service provided by the knowledgeable and friendly staff. The store also offers in-house custom work and boot shining services.