The overall shopping experience at this store is described as amazing, awesome, fantastic, and fun by customers. The selection of boots, hats, and western apparel is impressive. Customers also appreciate the craftsmanship that goes into making the boots. The staff is friendly and even offers complimentary tequila shots or beer to help customers decide on their purchase.

Customers mention that the store has a great selection of high-quality boots and leather goods. The staff, particularly a salesman named Ray, is highly praised for providing excellent service and helping customers find the perfect items. The store also offers a unique experience with live country music performances and complimentary refreshments.

Customers describe the customer service at this store as top-notch. The staff is helpful, knowledgeable, and goes above and beyond to ensure customers find what they need. Customers specifically mention a salesman named Ray as being particularly outstanding in providing a 5-star experience.

This store is considered a must-visit in Austin for anyone looking for high-quality boots and leather goods. Customers recommend trying on a few pairs of boots even if you don't plan to purchase anything. The store offers a unique Austin experience with its wide selection, great quality, and friendly staff.